ServiceMaster of Greater Bridgeport in CT

Large Loss Preparedness

Wed, 13 Jul 2011 12:16:44 -0400

of Greater Bridgeport

24/7 Commercial Disaster Restoration

June 2011

ServiceMaster Enlisted to help in Springfield Tornado Cleanup

Blown out windows, water damaged facilities and uprooted trees are just some of calamities ServiceMaster Greater Bridgeport is remediating in Springfield.

ServiceMaster from Connecticut and Massachusetts gather at Cathedral High School in Springfield.

Crews from Connecticut Helping to Restore Damaged School Complex in Springfield

Tornado Caused Multi-Million Dollar Damage at Cathedral High School

June 2011 - Crews from Stamford, Bridgeport, Norwalk and other Connecticut towns teamed up to provide restoration services for a high school in Springfield, Mass. in the aftermath of the disastrous tornado that ripped through the city June 2. The restoration at Cathedral High School, a 450,000 square foot complex of buildings, suffered significant damage from the storm. The crews were rushed to the scene early the June 3 by ServiceMaster's Large Loss Division.

There were ninety employees on hand to help with restoration of the facilities. Included are two CEO's from ServiceMaster franchises, specialists to handle paper work such as zoning, permitting and environmental assessments, security, and other highly trained front-line workers. Getting the complex of buildings restored quickly and safely and in conformance with all local, state and federal regulations is a high priority.

Paul Plouffe, CEO of ServiceMaster of Greater Bridgeport, said "The complex, in a quiet neighborhood was completely devastated. What we are doing is only part of an army of specialists and volunteers working throughout the city together to clean up and rebuild. It is great that we can participate in this with fellow franchises in our region. That is the essential design which has evolved since our earlier collective experience together with other large losses."

Previous ServiceMaster experience at the Pentagon, after Katrina and in Galveston often required the company to participate in catastrophic loss restoration. Plouffe cautions that such disasters could happen in our backyard which is why it is so important to have experienced people to pull in from a wider region and to have these programs in place before disasters strike. Paul reminded us of the losses suffered in nearby Bridgeport this past spring when a windstorm roared through the city and caused damage in the millions.

Work on the complex began the day after the storm. Open only to the clean-up crews, the complex is condemned while rebuilding takes place. Crews will be on hand for another month dealing with hazardous conditions like the clean up of the 600-700 windows that were blown out by the wind. The complex was covered under a pre-loss agreement signed by Steven Wills, who owns and manages the ServiceMaster Recovery Management program. Under its terms, organizations agree to use ServiceMaster as their vendor of choice when disaster strikes to mitigate losses. ServiceMaster Recovery Management clients are given priority service in the event of a major storm or regional disaster. Available 24/7 with certified, trained staff, services include fire and smoke restoration, water damage restoration, building stabilization, and contents cleaning including carpet, rugs and upholstery.

All work is accomplished in accordance with local, state and federal regulations.

Call (203)386-1565 with any questions or visit servicemastergb.com for more information about the 866 Recover Risk Management program. Paul and the ServiceMaster team are available 24/7.

600-700 windows were blown out by the tornado.

Extracting water left behind in the wake of the storm.

To our new and potential 866 Recover accounts:

We help you to prepare your business for unforeseen disasters. Before they happen!

The key to success with 866 Recover is knowing how to use the program. Here is the simple "rip cord" plan for using 866 Recover. (*This applies to those who have signed an enrollment form).

1. I stop by your office to familiarize you and your key employees with the program.

2. Our office will send bi-monthly reminders (like this) about the program, how to use it, and other information related to risk management.

3. You call 866-RECOVER for 24/7 emergency response in the case of WATER, FIRE or other related urgencies.

4. We handle all of the paperwork regarding your insurance claim.

Please feel free to contact either me or your insurance agent for more information regarding the 866 Recover program. Our office number is (203) 386-1565.

Remember, every $10 spent in preparation, saves $100 in response cost. Here's to preparing beforehand in 2011.

Sincerely,

Paul Plouffe
ServiceMaster of Greater Bridgeport

110 Seymour Street

Stratford, CT 06615

(203) 386-1565 phone

(203) 386-1387 fax

servicemastergb.com

Spring Newsletter

Thu, 14 Apr 2011 02:13:48 -0400

of Greater Bridgeport

24/7 Commercial and Residential Disaster Restoration

(203)386-1565

Spring 2011

Vol 4, Issue 2

Industry INsights
a vendor-to-insurance industry newsletter

April Showers..... Bring May Flowers!

Dear Laura,

It's official; Spring is now upon us! What a winter it has been. As you all can attest to, this has been one of the busiest winter seasons in recent years. Ice dams took center stage amidst busted pipes, backed up sum pumps and basement flooding.

Over at ServiceMaster, Mother Nature sure has kept us on our toes as well. We were happy to offer our services to all of you and your insureds in their time of need, and a thanks to all those who referred our name in confidence. We pride ourselves on serving our customers, one at a time and in a prompt and professional manner.

With that said, we jump headfirst into a new quarter. Read on for what we have in store for the upcoming season!

Best,

Christie Alesevich

Marketing Representative

ServiceMaster of Greater Bridgeport

Special Spring Promotion!

You send us a referral. We mitigate the water, fire or mold job. You enjoy a trip to the spa- on us!

Ciamei Wellness Center, located in Trumbull, CT, is an organic spa offering your choice of massage or custom facial. The first 5 agents to refer us will win a gift certificate for their choice of service.

Be sure to e-mail me at calesevich@servicemastergb.com with your client's name and claim number.

Keep an eye and an ear out for us!

We are pleased to announce our new radio campaign on WEBE 108 and WICC. Stay tuned for advice from ServiceMaster President Paul Plouffe's Tips for preventing water damage in your home or basement.

In This Issue

Spa Referal Incentive

Tune in to WICC!

Commercial Agents Opportunity

Quick Links

Our Website

Need CE?

Call Christie Alesevich @ 203/386-1565 to request addt'l registration forms and to sign up!

Join our Mailing List!

Join us on May 19th for the CAI-CT

Hunger for Knowledge Roundtable Discussion

Commercial Agents: Join us for a night of dinner and roundtable discussion with local property managers. Steve Willis of ServiceMaster Stamford will be attending and speaking on disaster restoration in the commercial division. More information on this event can be found on the CAI-CT website at http://www.caict.org/events.htm.

Christie Alesevich

Marketing representative

ServiceMaster of Greater Bridgeport

110 Seymour Street

Stratford, CT 06615

203/386-1565

1-800-RESPOND (24/7)

servicemastergb.com

Fairfield County Business Journal: The Ability to Move On

Fri, 18 Mar 2011 03:27:47 -0400

Fairfield Country Business Journal

A car accident, a fall, a stroke Â any of these incidents can occur at any moment and become a life-changing experience.

When a business executive suffers a debilitation, whether mental or physical, often he or she doesn't know where to turn for guidance in this "new" professional life.

"Any of us is 15 minutes away from an injury of this nature," said Gwenn Canfield, district representative for the Adult Career and Continuing Education Services-Vocational Rehabilitation in White Plains, N.Y.

ACCES-VR is part of the New York Education Department that deals with vocational and educational programs for individuals with disabilities.

Canfield said there are comprehensive plans and support for people with disabilities in all states, but often the services are underutilized.

"Every state in the U.S. is federally mandated to have a vocational rehabilitation program," she said. "We help all disabilities except for legal blindness, which has its own separate agency."

The WorkPlace Inc. in Stamford is ACCES-VR's sister agency in Fairfield County. Canfield said New York and Connecticut have similar disability programs and often work in conjunction.

Canfield, whose offices focus on getting people with disabilities back into the workforce, said there is a lot of social training involved for both employee and employer.

"Having a disability does not preclude a person from being a skilled professional," she said. "Think about Christopher Reeve, Stephen Hawking, Itzhak Perlman and Patty Duke."

Making it work

According to the U.S. Census Bureau, 20 percent of the U.S. population currently has a disability, ranging from Attention Deficit Disorder to quadriplegia.

In Connecticut, of working-age adults (18-64) with disabilities, about 40 percent are employed, according to the 2009 American Community Survey by the Department of Labor.

Canfield said people's drive to work is often very strong and it can just be a matter of figuring out how to make it work for them.

Mike Bazan is a real estate developer in Fairfield. Ten years ago, when he was a partner in a retail services business here, he suffered a cervical stroke. He became quadriplegic, retaining only the ability to move his eyes and make limited facial expressions in what is called "locked-in syndrome."

Though Bazan is bedridden and cannot speak or type, he is a business consultant to Service Master of Greater Bridgeport.

"Mike and I go back about six years now," said Paul Plouffe, president of the area Service Master.

"Although I have played a small role in his life, his contribution to my business as an adviser has been significant. He has a very sharp mind for business."

Plouffe has learned to communicate with Bazan through a Plexiglas pane with letters fixed to it. Plouffe watches Bazan's eyes through the pane as he spells out what he wants to say.

"We have discussed everything from tax planning to marketing to recruiting strategies for employees, and financing," said Plouffe. "He truly is a wealth of information. As much as I have valued his business acumen, I value his spiritual strength and his ability to keep a positive outlook in spite of his severe disability infinitely more."

Help is available

Canfield said there are many different elements that need to be discussed with a person who has been recently disabled, ranging from physical-aid options as simple as a watch with an alarm to how to approach your disability with clients or at meetings, and any social stigmas.

"While there are sometimes accommodations that need to be put in place for people with disabilities to do a job, these accommodations are generally free, like flexible work schedules, or usually under $500, which is a minor investment for any key employee," said Canfield. "Often these accommodations prove to be good and educational for the non-disabled population as well and have proved to raise employee spirits in general."

Canfield said individuals in need of disability services don't typically seek them out, even though they can be a great benefit.

"Often individuals who could qualify for these kinds of programs don't because they either don't know or won't because some amount of pride," said Canfield. "We are all close with someone who fits into that category. These services are underutilized but definitely critical."

SIDE: ADA rules revised

The Americans with Disabilities Act of 1990 opened the doors for millions of people with disabilities to participate meaningfully in areas of employment, education, health care, housing and voting.

Beginning in 1999, however, a series of Supreme Court decisions limited the ADA's effectiveness by interpreting its protections to have a very narrow reach. In response, Congress amended the act in 2008.

The ADA Amendments Act, which went into effect Jan. 1, 2009, ensures that the doors are once again open for people with disabilities. In December 2010, the Equal Employment Opportunity Commission voted on final regulations on how to implement the act. Those regulations are under review by the White House's Office of Management and Budget.

Winter 2011- E-Newsletter

Thu, 17 Mar 2011 01:32:19 -0400

of Greater Bridgeport

24/7 Commercial and Residential Disaster Restoration

(203)386-1565

WINTER 2011

Vol 4, Issue 1

Industry INsights
a vendor-to-insurance industry newsletter

Dear Laura,

Happy winter, everyone! With the season already off to a blustery and snowy start, the long days ahead don't seem too bad when coupled with a steaming mug of hot chocolate and a roaring fire.

However, as winter forges ahead, the show must go on! With the start of the New Year brings a new CE schedule. We are excited to be introducing two new instructors and a new host location at the Shelton Community Center! Be sure to check your e-mail for the registration forms and for further details.

Finally, remember that you can refer ServiceMaster of Greater Bridgeport to your clients with confidence. We are ready to respond 24/7 to ice damming, flooding and puff back issues.

Our emergency number is (203) 386-1565.

Wishing you all the best,

Christie Alesevich

Marketing Representative

ServiceMaster of Greater Bridgeport

Win lunch for your Agency!

This is your last chance to enter our January raffle for a delectable catered lunch from Panera Bread! Simply send an entry e-mail to enter your entire office in our January raffle to win a catered Panera lunch. Include your name, your agency's name and contact information in the e-mail.

Enter to win at calesevich@servicemastergb.com

We will announce the winner next week!

In the Media!

Only a couple of weeks into 2011, and ServiceMaster is already traveling the media outlets! Paul Plouffe, owner and President of ServiceMaster, made a guest appearance on the Fox 61 Morning Show and was also featured on Channel 12 News in a segment on preparing your home from post blizzard flooding. Keep an eye and an ear out for us!

In This Issue

Win lunch for your office!

Meet Rob Fox, our new Operations Manager!

Quick Links

Our Website

Need CE?

Call Christie Alesevich @ 203/386-1565 to request addt'l registration forms and to sign up!

Our first class of 2011 is on Tuesday, March 29th. Register now to reserve your spot.

Join our Mailing List!

Introducing:

Robert Fox

Operations Manager

Robert joined the ServiceMaster Clean team in December with several years experience in the disaster restoration industry behind him. Robert brings his specialized knowledge in water, fire and mold damage restoration to bear in large loss situations that require project management from start to finish. Robert is certified by the IICRC in water damage restoration.

Prior to starting a career in disaster restoration, Robert served our country in the United States Navy. When he is not working, Robert enjoys spending time with his family and following football.

110 Seymour Street

Stratford, CT 06615

203/386-1565

1-800-RESPOND (24/7)

servicemastergb.com

Basement Systems and ServiceMaster- 866 Recover

Thu, 17 Mar 2011 01:27:05 -0400

Basement Systems Signs on to National Recovery Network

Company is First in the Valley to become Part of Service Master's 866 Recover Program

Stratford, Conn. March 16, 2011 -- Basement Systems, the largest basement finishing and water proofing company in the state, has become the first Naugatuck Valley business to sign on to 866 Recover, a national emergency management program owned by ServiceMaster Clean.

Under terms of the 866 Recover agreement, Service Master of Greater Bridgeport will help Basement Systems manage risks associated with its multi facility operations in the Seymour area. In the event of an area-wide disaster such as fire, flooding and windstorm, Service Master will provide immediate remediation in order to keep Basement Systems up and running once an emergency situation is contained.

Larry Janesky, Basement Systems founder and CEO, said he was pleased to sign on to 866 Recover. He said, "Our customers rely on us to provide outstanding service on a continuing basis despite any emergency situation that might arise affecting us." He added that on its part Basement Systems will continue to recommend ServiceMaster Clean to its customers when water damage or mold removal is required before a refinishing or water proofing job can begin. He added that the 866 Recover agreement represents a nice fit with Basement System's business model and he expects both firms to benefit from the arrangement.

One of the most innovative companies in Connecticut, Basement Systems has earned 25 patents, 19 quality and innovation prizes, was named one of the best places to work in Connecticut and recently won a Super Service award from Angie's List for local contractors who achieve a superior service rating. The company is the flagship of a network of dealers throughout the U.S. with more than 300 waterproofing contractors.

Paul Plouffe, owner of Service Master of Greater Bridgeport, said 866 Recover provides resources in case of fire, water, flooding and other interruptions to business continuity. Should and area-wide disaster take place Service Master will provide whatever resources are necessary through its extensive network of franchises at a time when emergency services are at a premium.

He said, "866 Recover was born out of the company's experience at the Pentagon in the aftermath of 9/11 when crews from Maine to Miami were brought in to help with clean up. Afterwards the company was brought back to the Pentagon to help with contingency planning should something happen in the future."

866 Recover services include fire and smoke restoration, water damage mitigation, drying and dehumidification, building stabilization and reconstruction services. All work is completed in accordance with federal, state and local regulations. To learn more, visit www.servicemastergb.com or call 866.386.1565.

Winter Weather: Preparing and Preventing

Tue, 08 Feb 2011 10:39:23 -0500

of Greater Bridgeport

24/7 Commercial and Residential Disaster Restoration

(203)386-1565

Remember ServiceMaster.

Here for your commercial and residential clients

whatever the weather brings.

Month Year

Vol 1, Issue 1

Dear Laura,

The snow continues to fall, setting new records here in the Northeast!

With flooding due to melting snow, roof collapses and ice damming, this can be a challenging time for homeowners and their insurance carriers alike.

While properly preparing your home for the elements is a large part in preventing winter damage, sometimes Mother Nature still reigns supreme!

Read below on tips for preparing and preventing winter damage to your home.

I will leave you with this warming though; Spring officially begins on Saturday, March 20... less than 2 months away!

Best,

Christie Alesevich

Marketing Representative

ServiceMaster of Greater Bridgeport

(203) 386-1565

calesevich@servicemastergb.com

Quick Links

Our Website

EMERGENCY

SERVICE

203-386-1565 local

1-800-RESPOND

any client, anywhere

Join our Mailing List!

Tips on winterizing your home from

ServiceMaster Owner Paul Plouffe

*Properly manage your gutter system. Ice and heavy snow can weigh down gutters.

*Heavy snow on roofs can cause roof collapses, ice damming and interior flooding.

*Have your sum pump checked and verify it is proper working order.

*Move boxes and storage away from basement perimeters to elevated ground in case of flooding.

110 Seymour Street

Stratford, CT 06615

203/386-1565

1-800-RESPOND (24/7)

servicemastergb.com

Industry INsights Fall 2010

Thu, 06 Jan 2011 05:32:00 -0500

FALL 2010 Vol 3, Issue 4

Industry INsights

a vendor-to-insurance industry newsletter

Dear Laura,

Happy fall, everyone! You can't turn back now. Holidays, gifts, parties and lots and lots of eating are our fates for the next few months. So, surrender! Enjoy the busyness, the family, the break from the normal day-to-day activity and... celebrate!

As the weather starts to get colder, puff backs and pipe bursts threaten to interrupt our (and your clients') festivities. Send an informative e-mail to your insureds reminding them 1) to have routine maintenance performed on their furnaces and 2) to keep the indoor temperature at or above 65 degrees consistently. If disaster does strike, of course, ServiceMaster is ready 24/7.

Finally, ServiceMaster and 5 area agencies are supporting the Bridgeport Rescue Mission this holiday season through our 2nd Annual Food Drive. I will be sending results and pictures to you all around Thanksgiving!

Laura Voisine
Marketing Director
ServiceMaster of Greater Bridgeport

Win lunch for your Agency!

This quarter we are giving away two agencies luncheons! All you have to do to be the "office hero" is answer the following question in a reply e-mail.

This quarter we are focusing on large, commercial losses so...as an insurance agent how can you help your commercial clients prepare for disasters before they happen?

Send us three suggestions!

Hint: www.ready.gov and www.servicemastergb.com are good resources for this question.

On the Radio!

For 2010 we committed to a year longradio commercial campaign with WICC. Paul Plouffe, owner of ServiceMaster, is also scheduled for bi-monthly appearances on the Jim Buchanan show! We'll make sure that you know when the interviews will air.

In This Issue
Win lunch for your office!
Tune in to WICC!
Quick Links Our Website Need CE?
Our last classes of 2010 are on 11/9.
Make sure to get your credits before the year is up!
Join our Mailing List!

Laura Voisine Marketing Director ServiceMaster of Greater Bridgeport 110 Seymour Street Stratford, CT 06615 203/386-1565 1-800-RESPOND (24/7) servicemastergb.com

Industry INsights Summer 2010

Thu, 06 Jan 2011 05:18:21 -0500

Summer 2010 Vol 3, Issue 3

Industry INsights

a vendor-to-insurance industry newsletter

Dear Laura,

Summer has arrived! With a bang! Or a blast...of heat, that is. As I write this I am sitting in the comfort of the office, thanking God for the inspired person who invented air conditioning.

As much as I enjoy all things summer (A/C, ice cream and the beach, especially), my thoughts are briefly turned to the fall. We are excited to announce that ServiceMaster will be holding its "2nd Annual Thanksgiving Food Drive" for the Bridgeport Rescue Mission in October. Last year 5 area agencies joined us in gathering food for the needy. Please consider enlisting your agency to join us!

Here's a quick overview of what the food drive entails: We give you bags and lists of needed food items by October 1st. You're agency then fills as many bags as it can. We pick up the bags at your agency and deliver them to the Rescue Mission at the end of October. There will be a couple of press releases throughout the drive and an opportunity for you and your colleagues to serve at the Mission. Please e-mail me if you are interested in participating!

Enjoy the rest of your summer,

Laura Voisine
Marketing Director
ServiceMaster of Greater Bridgeport

CE: Fall 2010!

Our fall CE classes are filling up fast! Don't miss out on getting the credits you need. Register for CE today by calling 203-386-1565 or reply to this e-mail to request a registration form.

DATES:

September 14, 2010- AM: Risk Management; PM: Law and Ethics

November 9, 2010- AM: Commercial Lines; PM: Understanding Claims

Each class is $50 and grants 4 credits. Lunch is included. All classes take place at The Greater Valley Chamber of Commerce in Shelton, CT.

Soot Damage- BEFORE & AFTER:

We recently completed soot damage mitigation of an entire house. Our Operations Manager, Shawn, sent these pictures to me showing the work of our technicians. The soot was not only all over the walls, but in the kitchen cabinets as well.

On the Radio!

In This Issue
Sign up for CE!
Soot Damage- Before and After
Tune in to WICC!
Join our Mailing List!

Laura Voisine Marketing Director ServiceMaster of Greater Bridgeport 110 Seymour Street Stratford, CT 06615 203/386-1565 1-800-RESPOND (24/7) servicemastergb.com

After the Blizzard: Preventing Water Damage in your Home

Tue, 04 Jan 2011 12:22:47 -0500

The weatherman is predicting warmer temperatures in the days leading up to New Year's Weekend. While the sun brings the promise of safer roads and less shoveling, it also brings with it potential disaster. When a large amount of snow melts rapidly the resulting flooding can wreak havoc on basements everywhere.

Paul Plouffe, President of ServiceMaster of Greater Bridgeport and Certified Indoor Air Quality Manager, has the following tips to help Fairfield County homeowners prepare for flooding before it happens:

1. Move everything to higher ground. Get boxes, bags and Christmas decorations off of the basement floor and onto a shelf, other raised surface or just move things upstairs.

2. Make sure that your sump pump and dehumidifiers are working properly.

3. Get a back up for your sump pump. You can find a reasonably priced unit at Home Depot or Lowes. A miser pump only costs about $20.

4. Your gutters and leaders should be free of ice and pointed away from the house.

5. If you see water leaking in around the perimeter of the basement, wick it away with towels and focus a fan on the affected area.

If you need professional help, ServiceMaster of Greater Bridgeport is on-call 24/7, 365 days a year. Call 203-386-1565 for emergency service. Here's to a safe, flood-free and very Happy New Year!

ServiceMaster of Greater Bridgeport has provided professional residential and commercial disaster restoration to Fairfield and New Haven Counties for over 25 years.

Welcome our new Operations Manager!

Fri, 31 Dec 2010 09:47:18 -0500

Robert joined the ServiceMaster Clean team in December 2010 with several years experience in the disaster restoration industry behind him. Robert brings his specialized knowledge in water, fire and mold damage restoration to bear in large loss situations that require project management from start to finish. Robert is certified by the IICRC in water damage restoration.

Prior to starting a career in disaster restoration, Robert served our country in the United States Navy. When he is not working, Robert enjoys spending time with his family and following football.

Small business advice from Paul Plouffe

Tue, 28 Sep 2010 02:42:02 -0400

Before It Happens: Plan to Take Your Business Through the Storms

Paul Plouffe, President and CEO of ServiceMaster Clean; Stratford

In my 25 years of providing restoration services to businesses which have suffered disasters resulting from fire, flooding or other severe storms, I have encountered the following truth: the business that has a disaster plan will endure while the business that does not will usually go out of business within one to three years. I remember Rudy Giuliani speaking at a conference about his experience during 9/11. He said that while New York City did not have a specific plan for planes flying in to the World Trade Towers, it did have a solid plan for major emergencies that was effectively adapted to the situation.

Small business owners can and should take example from our cities and towns who have been doing mock drills in anticipation of these kinds of tragic interruptions. Initiate discussions with your staff about planning for potential disasters by examining three areas of vulnerability which are common to the process. Adapt these guidelines to the specific needs of your business.

1. "If our company were to experience a disaster�"

� Do we have a temporary location from which to operate?

� What will we need to have ready to continue to do what we do until we are back to normal?

� Do we have enough business interruption insurance? How much is enough? How long will it last?

� How long before our customers will looking elsewhere to meet their needs?

� How would we handle the public relations immediately and over the period involved? Do we have a PR plan in place so we can advise customers and others about the facts of our situation?

2. "What is our essential infrastructure?"

� Do we have a system for backing up our data?

� Do we store our date using an onsite server or a cloud?

� What equipment will we need to have available right away?

� Where do we get the essential equipment we need to function immediately? (i.e. computers, phones, printer, copier, internet, backups, staffing, furnishings, etc.)

3. "Who is on the team?"

� All responsibilities must be assigned to someone who is accountable to the plan. Your questions will generate a unique list of priorities as well as key people to insure your plan is working.

� Following up with these priorities and ongoing practice of the various imagery scenarios that can put you out of business will guide your success in building a plan that is best suited to your company's unique vulnerabilities.

� Consider the importance of reinforcement. Enlist the help of a disaster restoration company and a data recovery company. Putting an agreement in place in advance of any disaster will save many steps when you need to act immediately.

Every business, no matter how small, should consider the implications of unexpected disasters. At the least, a "business continuity plan" can save time and money; at the most, it can save lives.

Understanding Indoor Air Quality and Mold

Tue, 28 Sep 2010 02:35:08 -0400

Four Steps to Understanding Indoor Air Quality:

Locate, Assess, Clean and Post test

As a disaster restoration and indoor air quality specialist for more than 25 years, I have seen some unhealthy indoor environments! You can cut through a lot of the mystery related to clean up by following these simple guidelines.

1. Locate: My first instinct in diagnosing a mold problem employs some of most sophisticated technology ever created-- the customer's own senses. These observations can contribute enormously to defining the problem. Some of the first questions I ask during a pre remediation survey are "can you see or smell something?" Incorporating this kind of information can often save lots of time. This is logical for people who call and say "it looks funny on my basement wall," or" it smells funny in my closet." I absolutely do not encourage sending Uncle Joe on a smelling expedition to locate the source. This may be hazardous! Remember this is part of the history not the exploration of new data.

2. Assess: How much mold are you dealing with? Contamination levels run from acceptable to hazardous. Did you know that one of the current standards for acceptable mold contamination within a living environment is defined by how much mold is outside verses inside that space? If there is more XYZ outside than inside, in general you're ok. Because mold is invisible until it manifest in quantities usually harmful for Indoor Air Quality, one should always use an independent laboratory to pre-test before beginning a job. Lab testing can determine two things which are impossible for the human apparatus to discern: type of species and level of contamination. Sample results, like ''X rays", serve as your guide to cleaning the invisible world you are entering. Professional disaster restoration companies follow IICRC industry standards which say that if people are living, working or learning in a space, indoor spore count should be below outside limits to be considered acceptable.

3. Clean: It's best for more complex projects to employ an independent lab to provide your remediation team with a remediation plan. They can provide a project supervisor as well. The plan usually focuses on the type of contamination and the best practices for your clean up.

4. Post test: Conducting a "post remediation" test is equally important to insure you're clean up was successful, or, that more cleaning is necessary. Lab results can also satisfy legal authorities who might require them for public health reasons in the event you are required to document your procedures later on.

Always remember, having a good working plan and finish line will insure a better night's sleep especially when dealing with an invisible boogieman such as mold.

Paul Plouffe has owned and operated a ServiceMaster of Greater Bridgeport for over 25 years. Paul is a Certified Indoor Air Quality Manager and Certified Mold Remediation Technician. You can find more information about Paul and his company at www.servicemastergb.com or call ServiceMaster Greater Bridgeport (203) 386-1565. www.IICRC.org

Spring 2010 E Newsletter

Wed, 05 May 2010 12:02:25 -0400

of Greater Bridgeport

24/7 Commercial and Residential Disaster Restoration

(203)386-1565

Spring 2010

Vol 3, Issue 2

Industry INsights
a vendor-to-insurance industry newsletter

Dear Laura,

I was reading through the Winter Newsletter to gain perspective and came across my closing sentiment: "Here's to a productive first quarter". Well, in the time since our last e-blast the heavens opened up not one, not two, but THREE TIMES. Mother Nature stormed the gates of our usually mild and dreary March landscape leaving homeowners and businessowners dumbfounded. Where did this come from?

For the past year and a half, the ServiceMaster of Greater Bridgeport team has been beating the "preparedness drum". Our slogan? "Be prepared for disaster BEFORE it strikes." Needless to say, when disaster did strike, we were ready. Ready for the 600 + calls. Ready for the long hours. Ready to help our community.

Thanks to all of you who referred our name with confidence. We made sure to respond to every call, even if we were not able to get there.

In current news, we're excited to welcome a new member to our wonderful team. Christie Alesevich came on board in late March as our Marketing Representative. She and I look forward to seeing you all as we visit your offices this spring. Read below for Christie's bio and...Our Second Quarter Lunch Contest!

Happy Spring!

Laura Voisine
Marketing Director
ServiceMaster of Greater Bridgeport

Win lunch for your office!

Last quarter Katie Bell of Rand Insurance won lunch for her entire office! She was definitely the favorite colleague that week.

Try your hand being the office hero by answering the questions below!

All correct entries submitted to my

e-mail (

lvoisine@servicemastergb.com)

by 5pm on May 14th will be eligible for the random drawing.

Definitions:

Define the following words using whatever means (dictionary, Google, your own words) and use each in a sentence. Be creative with these very un-creative words!

1. Stachybotrys

2. Protimeter

3. Xactimate

4. Continuity Planning

5. Search Engine Optimization

Welcome, Christie!

Christie Alesevich

Marketing Representative

calesevich@servicemastergb.com

Christie recently joined the marketing and sales team at ServiceMaster of Greater Bridgeport. Christie comes to ServiceMaster with her Bachelors Degree in English and Marketing from Central Connecticut State University and experience in PR and Events Marketing at the New Britain Museum of American Art. At CCSU, Christie put her marketing talents to use planning and executing alumni reunions, homecomings and graduation ceremonies. A native of Trumbull, Christie enjoys traveling, hiking and painting in her spare time.

On the Radio!

For 2010 we committed to a year long radio commercial campaign with WICC. Paul Plouffe, owner of ServiceMaster, is also scheduled for bi-monthly appearances on the Jim Buchanan show! We'll make sure that you know when the interviews will air.

In This Issue

"Win Lunch" Contest

New Marketing Rep!

Tune in to WICC!

Quick Links

Our Website

Need CE?

Call Laura Voisine @ 203/386-1565 to request addt'l registration forms and to sign up!

Join our Mailing List!

Laura Voisine

Marketing Director
ServiceMaster of Greater Bridgeport

110 Seymour Street

Stratford, CT 06615

203/386-1565

1-800-RESPOND (24/7)

servicemastergb.com

In the News | First the flooding, then mold adds insult to injury!

Wed, 14 Apr 2010 09:48:00 -0400

Homeowners and Business Owners Beware: Now Comes Double Jeopardy

First the flooding then mold adds insult to injury!

Stratford, Conn. March 29, 2010 --With tens of millions of dollars accruing in estimates for property losses after our recent weather catastrophe, business owners and homeowners in Fairfield County are beginning to get back to "normal." As the wind and rain began pounding the towns along our coastline March 13 calls began flooding local Service Master phones lines and rang without ceasing for 5 straight days. Within hours the remediation and clean up company had ramped up normal service procedures into hospital-type triage protocol to manage the incoming emergencies.

Most homeowners and business-interruption insurance policies do not cover ground water or flooding unless a special rider has been added. This is bad enough news to policy owners but add to this the burden of microbial growth, aka mold, and you have double jeopardy!

If you are one of the 29,000 area residents and business owners affected, here are a few tips from remediation expert Paul Plouffe, owner of Service Master of Greater Bridgeport, that will help deal with the challenges in restoring the home or work environment back to normal health.

Choose Carefully. Whether choosing a contractor for tree removal, roof repair or cleaning up mold, take time to ask for their home improvement license number and copy of an insurance certificate. Legitimate contractors should have these documents readily available to assure you professional credentials and business acumen before starting the job.
Check References. Ask for references before beginning. Although these are not fool proof they will provide opportunity to have a conversation with someone who has experienced the service being offered.
Look for Credentials. All industries have national standardization boards with prominent credentialing that can be "Googled" for authenticity. For example, the Institute of Inspection, Cleaning and Restoration, IICRC, has an insignia called "Certified Firm" that can be found on contractor uniforms or vehicles.
Seek Brand Recognition. Prominent brands provide a legal and ethical card to play in the event of dissatisfaction. All franchises pay a royalty fee to use the brand and are subject to the quality assurance audits governing the way services are delivered to the public.
Check with a Lab. Use an independent laboratory to get a baseline on your microbial growth. This takes the cleaning piece out of the subjective realm and gives you scientific leverage with a non-biased baseline and passing report card for whomever you chose to do the clean up.
Review Insurance Policies. Consult with your insurance agent to get advice and to check coverage. Some riders for sump pump failure are only about $40 more per year.
Don't Procrastinate!! Food source+ time+ moisture+ temperature = microbial growth. Mold can contaminate not just food but just about anything from paper goods, books, boxes, leather shoes, wood and other cellulose containing materials.

Paul Plouffe is the owner of ServiceMaster of Greater Bridgeport. He has been providing disaster restoration services in Fairfield and New Haven counties for over 25 years. Plouffe is a Certified Indoor Air Quality Manager and is certified in Mold Remediation and Specialty Drying Systems.

Headquartered in Stratford, Service Master GB provides 24/7 commercial and residential emergency restoration services. Service Master GB is a licensed Home Improvement Contractor and is IICRC certified. Service Master is the oldest and largest disaster restoration franchise in the world. To learn more, visit www.servicemastergb.comor call 203 386 1565.

In the News | Welcome Christie!

Wed, 14 Apr 2010 09:43:31 -0400

CHRISTIE ALESEVICH

Marketing Representative

Christie recently joined the marketing and sales team at ServiceMaster of Greater Bridgeport. Christie comes to ServiceMaster with her Bachelors Degree in English and Marketing from Central Connecticut State University and experience in PR and Events Marketing at the New Britain Museum of American Art. At CCSU, Christie put her marketing talents to use planning and executing alumni reunions, homecomings and graduation ceremonies. A native of Trumbull, Christie enjoys traveling, hiking and painting in her spare time.

Winter 2010 E Newsletter

Fri, 07 Jan 2011 08:40:13 -0500

Winter 2010 Vol 3, Issue 1

Industry INsights

a vendor-to-insurance industry newsletter

Dear Laura,

Happy 2010! We hope that everyone is enjoying this cold, cold weather. We certainly are! This first e-newsletter of 2010 is meant to provide reprieve from this chilly weather. See below for our "WIN LUNCH FOR YOUR OFFICE" Contest (Our way to break things up a bit).

Also, our first CE date, 3/23, is fast approaching! Make sure to register as soon as possible to reserve your seat. Fortune favors the early bird!--My quote entirely.

All my best for a productive first quarter,

Laura Voisine
Marketing Director
ServiceMaster of Greater Bridgeport

Win lunch for your office!

Answer the following questions using information from our website and win lunch for you and your colleagues!

All correct entries submitted to my e-mail (lvoisine@servicemastergb.com) by 5pm on February 19th will be eligible for the random drawing.

Here we go....

What is the 2nd of our four corporate principles?
Which members of our organization recently received certifications? (Hint: look for the link to "newsletters")
List three things you should do after a water damage occurs.
Which standards do we follow when remediating mold? (This is a tricky one...there's no such thing as a free lunch).
What is the name of our human resources manager?

The heat is on! Good luck!!

On the Radio!

In mid-December we kick off a sixth month radio commercial campaign with WICC. So keep an ear out for our voices on the airwaves! Thanks to our talented friends at Firelight Media for helping create our very first radio spots. Click here to listen to the spots on our website.

This is a new initiative for your commercial clients! Create a policyholder for life when you promote this free add-on service.

866 Recover is a disaster preparedness program that puts your client at the top of our service list in the case of an water, fire or mold damage--large or small. Our president, Paul Plouffe, will go out and visit your client free of charge to go over the specifics of the program. It does not cost anything unless there is an insurance claim!

Call us today at 203-386-1565 for more information about how you can help you clients be prepared--before it ever happens.

Elements In This Issue
"Win Lunch" Contest
We're on the Radio!
866 Recover: Prepare your clients...
Join our Mailing List!

Laura Voisine Marketing Director ServiceMaster of Greater Bridgeport 110 Seymour Street Stratford, CT 06615 203/386-1565 1-800-RESPOND (24/7) servicemastergb.com

In the News! Employee Certifications

Wed, 09 Dec 2009 01:25:39 -0500

Bridgeporter Earns Advanced Certification

Stratford, Conn. November 20, 2009 � Bridgeport resident Shawn Voisine, operations manager at Service Master of Greater Bridgeport, has earned professional certification in Applied Structural Drying from the Institute for Inspection, Cleaning and Restoration (IICRC). ServiceMaster is a commercial and residential disaster restoration and heavy cleaning company with headquarters in Stratford.

Voisine attended a 3-day course of instruction and passed a comprehensive exam. The course covered the efficient drying of water-damaged structures and contents. Voisine explains that drying, if done correctly, is far less costly and time consuming than the alternative of tearing apart structures and taking water-bound materials to landfills. Voisine learned about instrumentation, extraction systems, drying equipment and chemistry applied in an actual flooded building situation.

He has been with ServiceMaster for three years. The company provides 24/7 commercial and residential emergency restoration services and heavy cleaning services. To learn more, visit www.servicemastergb.com or call 203 386 1565.

Stratford Resident Earns Professional Certification

Stratford, Conn. November 3, 2009- Stratford resident Fran Gray has received her certification from the Institute of Inspection, Cleaning and Restoration (IICRC) after attending a 3-day course and passing a comprehensive exam. Gray is the administration coordinator at ServiceMaster of Greater Bridgeport, a commercial and residential disaster restoration and heavy cleaning company headquartered in Stratford. She has been with the company for five years.

The course gives individuals in the restoration industry a better understanding of water damage, its effects, drying techniques and related mold issues. Gray will use the knowledge gained to coordinate cleanup work between insurance adjusters and service providers.

ServiceMaster of Greater Bridgeport provides 24/7 commercial and residential emergency restoration services and heavy cleaning services. To learn more, visit servicemastergb.com or call 203-286-1565.

Fall 2009

Wed, 09 Dec 2009 01:15:52 -0500

of Greater Bridgeport

Fall/Holiday 2009

Vol 2, Issue 4

Industry INsights
a vendor-to-insurance industry newsletter

Dear Laura,

It feels like just yesterday that the financial crisis was at its apex. We have since forged ahead through 2009 and are already looking to a better and brighter 2010. As we close this year, we feel that the Fairfield and New Haven County marketplaces are ready to get back in the game! Join us as we celebrate making it through this challenging year with our business colleagues, friends and families by our sides. Read below for one of our major highlights of the year (picture alert) and a look at some exciting things to come including our tentative CE schedule for 2010 (we need your feedback)!

Happy Holidays!

Laura Voisine
Marketing Director
ServiceMaster of Greater Bridgeport

CE 2010: We need your help!

We know that you love our classes and the convenient location in Shelton. What if we held one day of classes a bit north in Seymour? Our friends at Basement Systems would love to co-host with us and want you to see their cool space. Check our their website and look over the tentative CE schedule for 2010 below.

(Note: All classes to be held at the Greater Valley Chamber in Shelton except those on June 7th which will be held at Basement Systems).

March 22nd-
           Personal Lines (AM) 4PC
           ISO Homeowners (PM) 4PC
May 11th-
           Excess and Umbrella (AM) 4PC
           E & O Prevention (PM) 4 LRE
June 7th- @ Basement Systems...maybe.
          Professionalism and Ethics (AM)3PC
          Life and Heath (PM)
September 14th-
          Risk Management (AM) 4PC
          Law and Ethics (PM) 4LRE
November 9th-
          Commercial Lines (AM) 4PC
          Understanding claims
          Made and Occurrence Forms- (PM) 4 PC

On the Radio!

In mid-December we kick off a sixth month radio commercial campaign with WICC. So keep an ear our for out voices on the airwaves! Thanks to our talented friends at Firelight Media for helping create our very first radio spots.

1st Annual Thanksgiving Food Drive!

Back in August, I sent an inquiry out to all of you asking if your agency would participate in a cooperative effort to help the Bridgeport Rescue Mission. I estimated that 5 people would respond (out of 500)...and I was right! :)

For the month of October, five local insurance agencies (The Russell Agency, Southport; DiMatteo Insurance, Shelton; Greenwood Insurance, Bridgeport; Bearingstar, Fairfield; Scala, Clark and Minogue, Bridgeport) partnered with us to gather food items for the Bridgeport Rescue Mission. Given the economy, the need for food around the holidays is especially high. We more than helped meet the need! Here are the highlights:

- We compiled about 140 "Turkey Dinner Kits", which included stuffing, gravy mix, canned veggies, cranberry sauce and boxed potatoes.

- We raised over $600 dollars in donations for turkeys, hams and pies!

- Several of us went "on-site" to hand out food to people in need. I can tell you that I was blessed to share conversation with many people standing in line. It helped me to realize how essential it is for me to share with others, not just materially, but to give of my time and attention...to invest with my life.

Here are some pictures of us handing out food. A special thanks to Rob Lesko (DiMatteo Insurance) and Nikki (Greenwood Insurance) for coming out and giving of their time.

Consider joining us next year!

This is a new initiative for your commercial clients! Create a policyholder for life when you promote this free add-on service.

Call us today at 203-386-1565 for more information about how you can help you clients be prepared--before it ever happens.

In This Issue

CE 2010

We're on the Radio!

Thanksgiving Food Drive

866 Recover: Prepare your clients...

Quick Links

Our Website

Our Emergency #'s

203/386-1565

1-800-RESPOND (24/7) or outside of Fairfield or New Haven Counties

Join our Mailing List!

Laura Voisine

Marketing Director
ServiceMaster of Greater Bridgeport

110 Seymour Street

Stratford, CT 06615

203/386-1565

1-800-RESPOND (24/7)

servicemastergb.com

In the News! October Food Drive

Tue, 29 Sep 2009 01:25:00 -0400

Area Insurance Agents to Ensure Thanksgiving Dinner for Those in Need

Stratford, Conn. September 25, 2009-- Five Fairfield County insurance agencies are banding together with the Bridgeport Rescue Mission and ServiceMaster of Greater Bridgeport to ensure that families in need will have a special Thanksgiving dinner this year.

The agencies will assemble Thanksgiving pantry boxes filled with canned goods, rolls, coffee, stuffing and other items necessary for a Thanksgiving dinner and will deliver them to the Rescue Mission. Cash donations from the agencies and their clients will go towards frozen turkeys and pies that the Rescue Mission will place in the boxes just before they are distributed to those in need.

The participating agencies include Bearingstar of Fairfield, DiMatteo Insurance of Shelton, Greenwood Insurance of Bridgeport, The Russell Agency of Southport and Scala, Clark and Minogue of Bridgeport. They were recruited by ServiceMaster of Greater Bridgeport which is in the business of water, fire and mold damage restoration. ServiceMaster supports the Bridgeport Rescue Mission and both organizations share the common goal of "restoration". ServiceMaster restores homes and businesses after a disaster and the Rescue Mission restores hope and dignity to the hungry, homeless and addicted throughout Fairfield County.

The boxes will be filled during the month of October and will be delivered to the Rescue Mission in time for Thanksgiving. Those interested in helping or making a donation should contact the Rescue Mission at 203.333.4087 or bridgeportrescuemission.org.

ServiceMaster of Greater Bridgeport provides 24/7 commercial and residential emergency restoration services and heavy cleaning services. To learn more, visit servicemastergb.com or call 203.386.1565.

ServiceMaster and The Bridgeport Rescue Mission Work Together

Fri, 25 Sep 2009 01:58:01 -0400

ServiceMaster and The Bridgeport Rescue Mission - Restoring homes restoring lives
Thursday, September 17, 2009

Paul and Laura were invited by the Bridgeport Rescue Mission to represent ServiceMaster during a live broadcast of WICC on Thursday, September 17th. The broadcast took place at the Mission and the purpose was to promote awareness of what the Mission does for the hungry, homeless and addicted in Fairfield County. ServiceMaster is supporting the Mission this holiday by organizing a food drive in partnership with several local insurance agencies. Here are some pictures of the WICC broadcast. More information to come on our food drive in later posts!

In the News! Fall 2009

Tue, 01 Sep 2009 12:26:08 -0400

PAUL PLOUFFE of Trumbull, president of ServiceMaster of Greater Bridgeport, was awarded the designation of Certified Indoor Air Quality Manager, which recognizes professional qualification of diagnosing indoor air-quality problems.

In the News! August 18, 2009

Tue, 01 Sep 2009 12:15:31 -0400

ServiceMaster of Greater Bridgeport

For immediate release

Stratford's Service Master Company Provides

Disaster Relief to Milford Firm

Foresight of a Shelton Insurance Agency Guaranteed Prompt Clean up

            Stratford, Conn. August 18, 2009 � In the early morning hours of July 31, a drain pipe collecting runoff from a nearby environmental project plugged sending tons of water into a Milford distribution center and threatening millions of dollars of equipment. A disaster was averted because of the foresight of a Shelton insurance agency in cooperation with Stratford's ServiceMaster, a company that specializes in commercial disaster restoration.

            A 150,000-square-foot fulfillment and distribution center in Milford operated by a company called 3PL Worldwide, Inc. was filled with millions of dollars worth of materials to be shipped to clients around the globe. But on that July morning, a rush of muddy brown water from an environmental project nearby threatened to destroy inventory on the shelves. 3PL owner and spokesperson, Chris Motasky reports: "When we came into work that day we saw a disaster. The water was rising quickly. Once the drain was unplugged and water stopped cascading in the building, came the job of clean up and getting the distribution center back in full operation."

            That's where ServiceMaster's 866 Recover program came into play. Motasky had previously signed up 3PL ServiceMaster's 866 Recover program at the recommendation of his insurance agency, DiMatteo Insurance Service Center of Shelton. One phone call to 866 Recover and ServiceMaster trucks were on the way with materials to dry the facility, clean up the debris and disinfect the property. The job was completed over the weekend and the distribution center was back to full operation Monday. Milford town inspectors checked out the affected space for environmental and health issues and gave it the okay.

            Paul Plouffe, owner of the ServiceMaster franchise in Stratford and a certified indoor air quality manager, said the 866 Recover Program is a resource for insurance agents to offer clients such as DiMatteo did to 3PL. "Whether it is a warehouse, a restaurant or any type of commercial or municipal building, when disaster strikes all they need to do is call us and if they are part of the 866 Recover Program." "We understand the importance of getting an operation up and running quickly, Plouffe said."

Rob Lesko of DiMatteo said, "We recommend 866 Recover to all of our clients. No one wants to think about water, smoke, fire and mold damage until the disaster hits. Yet, our clients who have signed up with the 866 Recover Program have the benefit of making one phone call for the cleanup to start immediately. The ServiceMaster team is dispatched to the scene thus mitigating any further damage to the property. Another benefit to having ServiceMaster handle not only the clean up, but they also handle the health and environment impacts as well. Our clients are very impressed with ServiceMaster's performance. That is why we feel confident in recommending their services."

Motasky notes, no one likes to face a business interruption because of water damage, fire or an act of nature. "But in our case we recovered quickly because of ServiceMaster's 866 Recover."

            The ServiceMaster Clean� commercial restoration services and response system are designed to restore businesses as quickly as possible. More information is available online at www.servicemastergb.com <http://www.servicemastergb.com/> or by calling (203) 386-1565.

Servicemasterrela.doc/e/drive/mha

Summer 2009

Tue, 07 Jul 2009 01:28:40 -0400

of Greater Bridgeport

Summer 2009

Vol 2, Issue 3

Industry INsights
a vendor-to-insurance industry newsletter

Dear Laura,

You know that to be a great insurance agent you need to "think the unthinkable". By helping your clients imagine themselves in all scenarios, you can provide them with the most thorough coverage possible. No one wants to think about it, but it is imperative that both residential and commercial clients are given the resources they need to prepare for a disaster BEFORE it ever happens.

DiMatteo Insurance Agency in Shelton has compiled a list of emergency tips for business owners to consider in the case of an emergency. (See below) Our thanks to DiMatteo for contributing to this newsletter!

This is a new initiative for your commercial clients! Create a policyholder for life when you promote this free add-on service.

Call us today at 203-386-1565 for more information about how you can help you clients be prepared--before it ever happens.

Disaster Response Checklist:

Courtesy of our friends at DiMatteo Insurance in Shelton, here is a list of practical considerations for business owners in the case of a serious disaster:

1. Maintain a current emergency contact list for employees and emergency services such as police, fire, utility and disaster restoration companies.

2. Make sure your smoke detectors and fire extinguishers are working. Set a schedule to test detectors annually.

3. Have a First Aid Kit on hand.

4. Have a disposable camera, or a camera with extra batteries ready to record the damage.

5. Flashlights and non-toxic chemical lightsticks are essential if the power goes out. Keep them in easy to find, central locations.

6. Keep an AM/FM, battery operated radio handy. Make a list of local stations that provide emergency updates.

7. Have at least one gallon of water per person, per day for drinking, personal hygiene and cooking.

8. Stock a supply of non-perishable food items, manually operated can opener, and utensils.

9. Keep basic tools on hand such as duct tape, waterproof plastic sheets, shut-off wrench, whistle, compass, plastic bucket, work gloves, pliers, hammer, garbage bags, shovel, eye protectors, etc.

10. Keep a supply of blankets and cots/mats for sleeping.

11. Keep enough cash on hand for immediate needs.

In This Issue

866 Recover: Prepare your clients...

Emergency Tips

Quick Links

Our Website

Our Emergency #'s

203/386-1565

1-800-RESPOND (24/7) or outside of Fairfield or New Haven Counties

Call to register for Fall CE in Shelton! Classes are almost full!

(203) 386-1565

ask for Laura

Join our Mailing List!

Laura Voisine

Marketing Director
ServiceMaster of Greater Bridgeport

110 Seymour Street

Stratford, CT 06615

203/386-1565

1-800-RESPOND (24/7)

servicemastergb.com

Spring 2009

Thu, 11 Jun 2009 10:32:25 -0400

of Greater Bridgeport

Spring 2009

Vol 2, Issue 2

Industry INsights
a vendor-to-insurance industry newsletter

Dear Laura,

The worst thing that we can hear is: "I didn't know you did that!" Read below about a program that will increase your service capability, COST YOU NOTHING and add value to your client/agent relationships. Take the time to read "Who We Are: 10 Things" and you'll discover that ServiceMaster is anything but just another vendor.

Something New!

This is a new initiative for your commercial clients! Create a policyholder for life when you promote this free add-on service.

866 Recover is a disaster preparedness program that puts your client at the top of our service list in the case of an water, fire or mold damage--large or small. Our president, Paul Plouffe, will go out and visit your client free of charge to go over the specifics of the program. It does not cost anything unless there is an insurance claim!

Call us today at 203-386-1565 for more information about how you can help you clients be prepared--before it ever happens.

Who We Are: 10 Things

1. Our franchise, ServiceMaster of Greater Bridgeport, serves Fairfield and New Haven Counties.

2. Our president, Paul Plouffe, has owned this franchise for over 25 years.

3. We are a family owned and operated business.

4. We are fully equipped to handle everything from smaller residential damage to large commercial losses resulting from water, fire, smoke or mold damage.

5. Several reputable labs recommend ServiceMaster of Greater Bridgeport specifically for MOLD REMEDIATION.

6. We invest in our employees and consider it our main mission to "develop people."

7. If our individual franchise cannot handle the loss, we can partner with other ServiceMaster franchises in Connecticut to get the job done.

8. Paul helped to clean the Pentagon in the wake of the 9/11 terrorist attacks. It made us re-evaluate our position in the service industry. We don't just clean, we restore.

9. We are committed to doing business honestly and ethically. We want you to refer your customers to us because you care about them.

10. Our desire is to be a resource for you and your agency. We truly do have the capacity to build your reputation.

In This Issue

Something New

Who We Are

Quick Links

Our Website

Our Emergency #'s

203/386-1565

1-800-RESPOND (24/7) or outside of Fairfield or New Haven Counties

Call to register for May 19th CE in Shelton! Classes are almost full!

(203) 386-1565

ask for Laura

Join our Mailing List!

Laura Voisine

Marketing Director
ServiceMaster of Greater Bridgeport

110 Seymour Street

Stratford, CT 06615

203/386-1565

1-800-RESPOND (24/7)

servicemastergb.com

Winter 2009

Thu, 11 Jun 2009 10:19:28 -0400

of Greater Bridgeport

Winter 2009

Vol 2, Issue 1

Industry INsights
a vendor-to-insurance industry newsletter

Dear Laura,

2009 has finally arrived! The roller coaster year that was 2008 has past. A new year brings hope of a fresh start, both economically and politically. In the spirit of new beginnings we bring you our first e-newsletter of the year. We hope this issue "cheers you on" as you continue to serve your clients with excellence in 2009.

Fresh Start 2009!

The Importance of Community

None of us is as smart as all of us.

- Japanese Proverb

The businesses that will rise out of the current economic climate are those that are determined to innovate even in these slower times. Not only will these businesses survive the downturn, but they will come out on the other side leaner, more efficient and ready to go. Because they have been innovating the entire time, their minds will be sharp and the ideas will be fresh...ready to be funded with increasing capital.

However, it should be noted that innovation does not take place in a vacuum. Despite history's herald of "the lone genius", truly productive invention calls for a team approach.

Let innovate together as a business community in these challenging times. Our mission is to support your company by helping you keep the promises you make to your policyholders. Let us aspire to say we not only survived, but thrived in 2009!

For more visit the New York Times online:

For Innovators There is Brainpower in Numbers

In This Issue

Fresh Start

Fresh Face